Change Management
From Up to down perspective on CRM which views CRM as a core customer-centric business strategy that aims at gaining and keeping profitable customers, in Many start-ups it’s not direct profit as start.
Real value will be building the Data warehouse. eventually it’s payback. CRM technology /systems have become accessible to everyone without expensive licenses and can be worked on as a SaaS or on-demand software without paying exorbitant licensing fees.
Restructuring
A bottom–up perspective on CRM which focuses on the intelligent mining of customer data for strategic or tactical purposes
T.C. services are divided into four sections:
1- Environmental analysis and availability of elements
2- Choosing the right technology.
3- Integration with ERP, or standalone setup
4- Training the staff and creating skilled people to lead these processes and make sure (value in place).
Zero-Based Budgeting
Readiness assessments
Communication and communication planning
Sponsor activities and roadmaps
Coaching and management training
Employee development
Resistance management
Data collection, feedback analysis and corrective action
Celebrating and recognizing success
Office of the Chief Transformation Officer Chief performance officer
Readiness assessments
Communication and communication planning
Sponsor activities and roadmaps
Coaching and management training
Employee development
Resistance management
Data collection, feedback analysis and corrective action
Celebrating and recognizing success